Effective Date: August 8, 2025
Welcome to 529 Marketing! We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect data related to our website and services.
1. Company Information
Company Name: 529 Marketing
Website: www.529marketing.com
Contact Email: [email protected]
Physical Address: 15012 Badestowe Drive, Chesterfield, CA 23832
2. What Information We Collect
We collect personal and business information from both our clients and their customers, including:
From Clients:
Name, email, phone number, business name and address
Billing and payment details (processed securely through Stripe/PayPal)
Usage data and interaction logs
Cookies and analytics data
By submitting your phone number through our forms, you consent to receive SMS messages from 529 Marketing. Message frequency varies. Message & data rates may apply.
From End Customers (on behalf of Clients):
Names, email addresses, phone numbers
Call recordings and chat transcripts
Behavior data from chatbot/voicebot interactions
3. AI-Specific Data Use
We use collected data to train and improve AI voice agents and chatbots.
-AI systems learn from chat transcripts, call recordings, and business data.
-Sensitive or personal data is never used for public model training.
-You can opt out of AI data usage for training purposes.
4. How We Use the Information
-Deliver and improve our services
-Automate marketing workflows
-Analyze trends via analytics tools (e.g., Google Analytics)
-Ensure platform security and fraud prevention
-Communicate updates, billing, and promotional offers
5. Cookie Policy
We use cookies to:
-Track website usage
-Improve user experience
-Personalize content and ads
You can disable cookies through your browser settings.
However, some features may not function properly.
6. Third-Party Integrations
We integrate with:
-GoHighLevel (CRM & automation)
-Twilio (calls/text delivery)
-OpenAI (AI model processing)
-Google Analytics (site metrics)
These platforms may access user data strictly to provide their services. Each has its own privacy policy and terms of use.
7. Data Retention
We retain personal data for as long as it is necessary to:
-Provide services
-Comply with legal obligations
-Resolve disputes
Call recordings and transcripts are stored for up to 12 months unless otherwise agreed.
8. Data Security
We host data on secure platforms (e.g., AWS or Google Cloud) and use:
-SSL encryption
-Role-based access controls
-Regular security audits
Despite these measures, no system is 100% secure.
9. Your Rights
Depending on your location (e.g., under GDPR or CCPA), you have the right to:
-Access your data
-Request corrections
-Request deletion
-Opt-out of data sale or usage
-Export your data
To exercise these rights, email [email protected].
10. Opt-Out Procedures
You can opt out of:
-Marketing communications (via “unsubscribe” link in emails)
-Cookie tracking (via browser settings)
-AI training (by contacting us directly)
11. Data Sharing
We do not sell your data.
We may share data:
-With service providers for legitimate business operations
-If required by law
-During business transfers (e.g., mergers)
12. Call Recordings & Chat Transcripts
Used strictly to:
-Improve AI performance
-Review customer interactions
-Provide reporting insights
-Stored securely with access limited to authorized personnel.
13. Children’s Privacy
Our services are not intended for minors under 18. We do not knowingly collect data from children. If we become aware of such data, we will delete it promptly.
14. International Data Transfers
If you are outside the U.S., your data may be transferred and stored in the U.S. or other countries. By using our services, you consent to this transfer.
15. Data Breach Notification
In the event of a data breach, we will:
-Notify affected individuals within 72 hours
-Report to relevant regulatory authorities if required
-Take remedial actions to minimize impact
16. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on our website and communicated via email if material changes are made.
Contact Us
📧 [email protected]
🌐 www.529marketing.com
📍 15012 Badestowe Drive, Chesterfield, CA 23832